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Citizen's Charter

Southeast Bank Citizen Charter is a document of commitments for its client groups in respect of the services being provided to them or to be provided to them. This is expected to be an important tool for improving service delivery and enhancing customer satisfaction, while promoting transparency and accountability in the operation of Southeast Bank. The Charter will be reviewed regularly to present the updated service standards before its clients and other stakeholders.

Focal Point

Name: Mr. Khorshed Alam Chowdhury
Designation: Executive Vice President
Phone: 01713164690
Email: khorshed.chowdhury@southeastbank.com.bd

Deputy Focal Point

Name: Mr. Monzur Ahmed
Designation: Senior Assistant Vice President
Phone: 01794696163
Email: monzur@southeastbank.com.bd

1. Action Plan for implementation of Citizen's Charter
2. Citizen Charter Monitoring Committee and Citizen Charter Team