Southeast Bank Limited is committed to resolve customer complaints fairly, consistently and promptly.
- Step 1: Initially, a complaint should be referred to the concerned branch of the bank. Each of the branches of our bank has dedicated "Customer Service & Complaint Management Desk" to address the concerns of the customers.
- Step 2: If a complaint remains unresolved at branch level or the solution/reply of the branch is not satisfactory, the complaint may be referred directly to the concerned "Zonal/Divisional Customer Service & Complaint Management Cell" or to the "Central Customer Service & Complaint Management Cell".
Please click HERE
to get the contact details of the Members of the Central & Zonal/Divisional Customer Setrvice or Complaint Management Cell.